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Student Positions Available

Student Photographer

The student photographer is primarily responsible for shooting campus photos and uploading them to the photo archive servers and is required to have both photo shooting and editing skills. This position reports directly to the Webmaster in the Department of Instructional Technology.

6-10 hours per week at $7.50/hr

Knowledge and Skills:

  • Must have a working experience with digital SLR cameras
  • Must have a working experience with Adobe Photoshop and/or Fireworks
  • Must have solid grounding in both traditional and digital photographic techniques as well as a thorough knowledge of digital color correction and image manipulation
  • Must have artistic talent and understanding of the concepts of photo composition
  • Must be able to deal effectively with university staff, students, and the general public

Typical Responsibilities and Duties

      • Take on various photographing events on campus
      • Process digital graphic files for optimal output
      • Archive and organize materials into asset management system
      • Perform other job-related duties as required by the IT Department
      • Attend required staff meetings as necessary
      • Good people skills are essential
      • Ability to work independently
      • Ability to meet deadlines

    How to Apply:

    For questions or additional information regarding this position, please contact:

    Evelyn Li
    evelyn.li@uwc.edu
    920-832-2884

Student IT

General Description

The student instructional technologist (student IT) provides essential customer support for all information technologies on campus. Student IT’s work with professional IT staff/technicians to support faculty, students, and staff members with hardware and software needs. Student IT’s extend the support of the IT Help Desk. Student IT’s act as a second tier in the support chain, with the third tier composed of professional IT staff members. In addition to supporting the campus hardware and software needs, various IT related projects are typically assigned to a student IT. Student IT’s work with professional staff and the IT Help Desk assistants to provide solutions, educate users, and perform additional tasks as necessary.

Qualifications

  • Work experience in a customer service or client support setting preferred, but not required
  • Experience with computer and media hardware/software systems
  • Excellent oral and written communication skills
  • Good problem solving, logic, and research skills

Details

Problem Solving:

A general knowledge of computer systems and customer service etiquette is required.  Student IT’s must become familiar with the campus hardware and software applications in order to resolve problems that arise.

Student IT’s work closely with the professional staff to resolve network, hardware, and software issues. Problem resolution involves gathering information, diagnosing the problem, conducting research to find possible solutions, implementing the solution, and confirming that the problem is satisfactorily resolved.

Student IT’s will be using Windows XP, the current campus operating system. Additional knowledge in other operating systems is beneficial.

Computing Information and Referral:

Student IT’s provide general information about information technologies (computers, media equipment, software applications, operating systems, etc.) at UWFox.

Student IT’s will learn to recognize questions that go beyond the scope of services provided by the IT Department in order to make accurate referrals to other departments/services when appropriate.

Customer Service:

Student IT’s work toward customer satisfaction in every step of customer interactions or problem solving. Information gathering, clear thinking, problem solving, and independent research skills are often required to find the correct solutions. Student IT’s may need to explain solutions to customers in terms the customer may understand so the customer learns new skills. Student IT’s follow-up with clients to ensure that the problem has been resolved.

Keeping IT support services running smoothly and efficiently is a departmental priority and all department staff perform other office work as necessary.

Training:

Student IT’s must have the ability to acquire and maintain a working knowledge of a wide range of software applications and systems. IT’s must be aware of upgrades and software changes that can impact campus computing.

Student IT’s are required to attend 4 days of paid training in the summer before beginning their term of employment. This training session has been held at UW Richland with compensation for travel, meals, and housing included. Additional training programs may be required throughout the term of employment.

Updates about current events and upcoming changes are provided at required staff meetings. Staff meetings are held weekly during the academic year.
Student IT’s are paid for meeting and training time.

Compensation and Advancement:
  • School year campus employment (average 15 hours/wk at $8/hr)
  • Full time summer employment (35 hours/wk at $8/hr) after successful completion of the freshman year
  • Continued campus employment during the sophomore year
  • $1,000 stipend for the second year of participation in the program

How to Apply:

Applications are accepted annually for this position from January 1 until May 1. New incoming students may apply by completing a campus student employment form.
For questions or additional information regarding this position, please contact:

Tom Frantz
thomas.frantz@uwc.edu
920-832-2719

Student Information Technology Training Program (PDF)

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IT Help Desk Assistant

General Description

IT Help Desk assistants provide essential customer support for information technologies. The IT Help Desk supports faculty, students, and staff members. Help Desk assistants work in a call center that provides services over the phone, through email, and to walk-in customers. A Help Desk assistant may occasionally need to troubleshoot problems at a user's location. An IT Help Desk assistant may also perform secondary duties in support of the IIT department depending on individual abilities.

Requirements

  • Work experience in a customer service or client support setting preferred, but not required
  • Computer science, communication arts, or business majors preferred, but not required
  • Excellent oral and written communication skills
  • Strong problem solving and research skills
  • Federal work-study preferred, but not required

Details

Problem Resolution:

IT Help Desk assistants work directly with customers to resolve their problems accessing network services. Problem resolution involves gathering information, diagnosing the customers' needs/problems, conducting research to find correct solutions, and confirming that the customers are able to access their required services or applications.

Assistants work as a team to support customers. Supported operating systems include MacOS 8 and higher as well as Windows 95, 98, NT, 2000, and XP.

Computing Information and Referral:

IT Help Desk assistants provide general information about information technologies (computers, media equipment, software applications, etc.) at UWFox. IT Help Desk assistants must be familiar with and abide by university policies associated with responsible use of information technologies.

IT Help Desk assistants must be able to recognize questions that go beyond the scope of services provided by the Help Desk and make accurate referrals to other departments as needed.

Customer Service:

Help Desk assistants are responsible for ensuring customer satisfaction in every step of problem resolution. Assistants are required to track detailed information about each customer's service need in an on-line database. Assistants then document their diagnostic steps as they troubleshoot the reported problem. Information gathering, clear thinking, problem solving, and independent research skills are often required to find the correct solution to a user’s problem. Help Desk assistants follow up with all customers to ensure that their needs have been met.

Keeping support services running smoothly and efficiently is a priority, and all staff are expected to perform other office work as necessary from time to time.

Training:

Information technology is highly dynamic. IT Help Desk assistants must have the ability to acquire and maintain a working knowledge of a wide range of applications and systems. Assistants must be continually aware of upgrades and software changes that directly affect campus computing.

In order to develop and maintain this knowledge, IT Help Desk assistants are required to attend training each fall before classes begin. Additional training programs may be required at other times throughout the year.

Updates about current events and upcoming changes are provided at staff meetings, which are held monthly during the academic year. Attendance at staff meetings is required.
IT Help Desk Assistants are paid for meeting and training time.

Compensation and Advancement:

The starting pay is $7.50/hr. IT Help Desk assistants are expected to work a minimum of 8 hours per week while classes are in session. Some IT Help Desk assistants may work more depending on their course workload and/or work study eligibility level. Additional hours may be available during breaks and over the summer session.

How to Apply: (There are currently no openings for this position)

For questions or additional information regarding this position, please contact:

Evelyn Li
evelyn.li@uwc.edu
920-832-2884

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Student Club Web Assistant

This position will provide Web site development services and technical support to approved student clubs/organizations on campus.
The student club web assistant will work with the club president or their designee to develop the site. The student club web assistant will create 5-6 design templates during the first semester for the clubs to choose from if the club does not have a designated Webmaster.

Student club web assistants must become familiar with the Campus Web Policy and possess basic Web development skills in XHTML and CSS and have working knowledge of Macromedia Dreamweaver. Basic image creation/manipulation skills are also required.
80 hours (approximately 3-5 hours per week) during the academic year at $7.50/hr

Knowledge and Skills:

  • Proficiency with HTML, CSS, and Web editors such as Macromedia Dreamweaver
  • Familiarity with Adobe Photoshop, Macromedia Fireworks, or Flash is a plus
  • Basic writing knowledge and strong attention to detail required
  • Good people skills are essential as well as the ability to work independently   

Typical Responsibilities and Duties

  • Assisting campus clubs in creating and maintaining the club Web site
  • Designing Web templates for clubs to choose from
  • Providing assistance to club Webmasters in accessing the Web server
  • Collecting session evaluations from the participants at the end of service
  • Submitting a monthly report to the supervisor

How to Apply:

For questions or additional information regarding this position, please contact:

Evelyn Li
evelyn.li@uwc.edu
920-832-2884

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Technology Training Assistant

The technology training assistant will conduct workshops and hold private training sessions for students on the use and application of hardware and software in the development of academic materials.

This position requires solid working experience with digital imaging, audio/video editing, multimedia software, and related hardware. The position will assist students with multimedia technology, projects, presentations, and electronic needs.

60-80 hours (approximately 3-5 hours per week) during the academic year at $7.50/hr

Knowledge and Skills:

  • Capable of operating computers, digital cameras (still and video), CD/DVD burners, scanners, photo printers, and other multimedia computer peripherals
  • Working experience with multiple applications listed on the features page is required
  • Excellent written, communication, and organizational skills
  • Good people skills are essential (teaching experience is a plus)
  • Ability to work independently

Typical Responsibilities and Duties

  • Assisting by-appointment users in multimedia needs
  • Providing training workshops as well as creating handouts and web-based information resources for UWFox students to support their knowledge and use of the multimedia equipment on campus 
  • Promoting the use of the multimedia lab by students
  • Collecting session evaluations at the end of the tutoring session from the participants
  • Documenting how the time is spent (number of people, number of events, type of work, etc.)
  • Performing other duties and responsibilities as assigned by work supervisor

How to Apply:

For questions or additional information regarding this position, please contact:

Evelyn Li
evelyn.li@uwc.edu
920-832-2884